Refund policy

At SOZA, every piece in our collection is thoughtfully curated, and many are available in an inventory of just one. Buying a saree online requires trust, and we don't take that lightly—every SOZA piece is individually inspected before it leaves our studio.

Because of the highly limited nature of our collections, all sales are final.

We encourage you to read product descriptions carefully and review all photos before placing your order. If you have any questions before purchasing, we are always happy to help you select the right piece.

Damaged or Incorrect Items

We take great care in inspecting every order before it ships. However, if your order arrives damaged, defective, or you receive the wrong item, we will work with you to make it right.

Please email us at soza.offcial@gmail.com within 48 hours of receiving your order with:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the item and the packaging

Once we have reviewed your request, we will let you know the next steps. Please do not return any items until you have received instructions from us.

Return Eligibility

If a return is approved due to damage or an error on our part, the item must:

  • Be unworn and unused

  • Have all original tags attached

  • Be returned in its original packaging

What Cannot Be Returned

We are unable to accept returns or exchanges for:

  • Change of mind

  • Incorrect size or personal preference

  • Slight colour variations caused by screen settings or photography lighting

  • Natural variations in handloom textiles that are part of the weaving process

  • Sale items or gift cards

Please note: Handloom textiles are created by skilled artisans using traditional weaving techniques. Small variations in texture or weave are not defects—they are the beautiful hallmarks of human craft that make each piece entirely unique.

Refunds

If your return is approved following our inspection, your refund will be issued to your original method of payment within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at soza.offcial@gmail.com.

Questions?

If you have any questions before or after placing your order, we would love to hear from you. Email: soza.offcial@gmail.com